Terms of sale

N/FORM is sold by Rooy Development, Brandemeer 17a, 8918 CT Leeuwarden, Netherlands, Chamber of Commerce 76990605. Contact: [email protected].

These terms apply to every offer made on this site and to every contract concluded between the seller and the customer through it. By placing an order you accept these terms and the policies referenced in them. You must be at least 16 years of age to place an order.

The seller may amend these terms. The version published on this site at the time an order is placed governs that order. A later amendment does not change the terms of an order already accepted.

Product descriptions, ingredients and images are provided in good faith and are sufficiently detailed for the customer to assess the product. Obvious errors and typographical mistakes do not bind the seller. Products are cosmetics. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease. Where a product may not suit you, follow the usage guidance provided with it and discontinue use if irritation occurs.

An order placed on this site is an offer to buy. The contract is concluded when the seller confirms acceptance of the order by email. The seller may decline an order, in whole or in part, including where a product is unavailable, where a price or description was stated in error, or where the order cannot be delivered to the address given.

Prices are in US dollars. The total payable, including applicable tax and shipping, is shown before you confirm payment. Payment is taken through our payment processor by the methods offered at checkout. Card details are handled by the processor and are not received by the seller. Title in the products passes on payment in full.

• A one-time order is charged once, when it is placed.
• One-time shipping is free at $75.00 after discounts. Below that threshold it costs $6.95.
• Discounts are tiered by the number of products purchased. Percentage offers do not stack.

You are charged for what actually ships, per box, never for a bottle you already have. We show you the exact charge 7 days before it happens, and skipping it is one click. No prepaid balance and none of your money held.

Your opening order and its amount are shown at checkout. The contents of later parcels depend on what needs replenishing, so a longer interval can require more units of a product. Nothing ships before its charge has cleared.

The parcel preview shows the contents and the exact amount 7 days before the charge, with one-click skip. Your account also lets you edit your routine, skip a product, pause or cancel.

The membership discount is set by routine composition, not by parcel size: 20% for one product, 20% for two, and 20% for three or more. A three-product member keeps the 20% rate in a cycle where only one bottle is due. Editing the routine can change its tier. A parcel already paid for keeps the prices it was purchased under.

Choose every 4, 6, 8 or 10 weeks. The default is 6 weeks. The rhythm can be changed in your account, and the preview shows the resulting contents and charge date.

An unpaid parcel does not ship. Where a charge is declined, the seller notifies you and may attempt the charge again. Your account shows the payment status and allows you to update the saved payment method. If the amount remains unpaid, the membership is paused until a valid payment method is provided. A paused membership does not accrue any debt.

• Skipping a parcel stops that parcel. Skipping one product removes that product from the selected parcel and the amount is recalculated.
• A paused membership does not start new charges. Your account shows what happens next when you resume.
• Cancellation is effective immediately and creates no debt, fee or clawback of a discount, gift or credit already received. It stops future replenishment.
• A parcel already paid for and in transit when you cancel may still arrive. The first-routine guarantee applies only where its scope and window cover the products concerned.

• The welcome bonus applies to a qualifying subscription routine of three or more products. One welcome gift per customer. It has no cash refund value.
• A $25 routine credit is earned after 3 successful shipments on the qualifying membership. Successful means charged and dispatched, whatever the shipment contained. Cancelled, refunded and payment-failed shipments do not count, and a later refund removes its shipment from the count. Split shipments and replacements do not count an order twice.
• The milestone award is once per customer. Once awarded it is not clawed back. Credit is redeemed by you rather than applied automatically, has no expiry and is never converted to cash.
• Refunds return the cash paid to the original payment method and restore applied credit separately. Credit is never refunded as cash.

You have 60 calendar days from confirmed delivery of your first routine. If it does not suit your skin, the seller refunds what you paid for the covered products. Keep the bottles; there is nothing to return. One window per customer, not a new window for each product or parcel. Original shipping is excluded. The full terms are set out in the guarantee policy.

Resurface Toner is not part of the recurring parcel. It is dispatched only after a stock check and your confirmation, which normally falls after the guarantee window has closed. A Resurface Toner bottle delivered after the window has closed is not covered by the guarantee. Neither adding it later nor receiving a further parcel opens a new window.

Delivery terms, coverage, costs and timing estimates are set out in shipping and returns. Stated handling and transit figures are estimates and are not delivery commitments. Risk of loss passes on delivery to the address you gave.

These are handled separately from guarantee claims and do not use up your guarantee window. Contact [email protected] with your order number. The seller replaces or refunds the affected order. See shipping and returns.

Complaints about the performance of the contract must be submitted to [email protected] within a reasonable time after the defect is identified, fully and clearly described. Complaints are answered within 14 days of receipt. Where a complaint foreseeably requires longer, the seller acknowledges it within 14 days and indicates when a fuller answer can be expected.

The seller is not liable for damage arising from incorrect or incomplete information provided by the customer, or from use of a product contrary to its usage guidance. Except in the case of death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded, the seller's liability is limited in all cases to the amount the customer paid for the product concerned. Nothing in these terms excludes or limits any right you have under mandatory consumer law.

Personal information is handled as set out in the privacy policy.

These terms and every contract concluded under them are governed by the laws of the Netherlands. Disputes are submitted to the competent court in the Netherlands, without prejudice to any mandatory right a consumer has to bring proceedings, or to be sued only, in the courts of their place of residence.