Shipping and returns

We ship to mainland United States addresses only. We do not deliver to addresses outside that coverage, and we do not deliver to PO boxes or freight forwarders. An order placed for an address we cannot serve will be declined and refunded in full.

• Membership parcels ship free to eligible US addresses.
• One-time orders ship free at $75 and above, measured on what you pay for the products after any discount. Below that, shipping is $6.95.
• Shipping is shown as its own line at checkout before you pay.

Orders are normally packed within 2 working days and are normally in transit for 2 to 5 days after dispatch. These figures are estimates. They are not delivery commitments.

Kale Cleanser, Hydration Serum and Soothing Emulsion are made to order: they are normally packed within 5 to 9 working days and in transit for 3 to 5 days after dispatch, and they ship separately from the rest of an order.

Tracking is shown for your order once the carrier provides it. A membership parcel is charged only when it is about to ship, and nothing ships before that charge has cleared.

Your address can be changed from your account at any time. An order already submitted for fulfilment may retain the address it was placed with. Contact support if an order is already in progress.

Use your first routine for a full 60 days. If your skin is not better off, email us and we refund every cent. Keep the bottles, there is nothing to send back, no photographs and no phone call. That is the 60-day Skin Fit Guarantee.

One window per customer. It opens on confirmed delivery of your first routine and closes 60 calendar days later. It covers the products in that first box and does not reopen for a later box, a second routine or a changed routine. Email [email protected] with your order number; we may verify the order and we will not ask for a reason, photographs or medical details. The refund is what you paid for the products, to the original payment method, within 14 days. Original shipping, where charged, is not refunded. If you ask, we cancel future boxes at the same time.

We replace or refund any order that arrives damaged, contains the wrong products, or does not arrive. That is set out in section 7 and there is no window on it.

We do not accept change-of-mind returns. Skincare is a hygiene product and cannot be resold once it has left our care, so no return address is issued and nothing is sent back to us.

If a parcel arrives damaged, contains the wrong products, or does not arrive, email [email protected] with your order number and, for damage, a photograph of what arrived. We replace or refund the order.

Refunds are issued to the original payment method within 14 days of the claim being approved. Your bank or card issuer may take a further 5 to 10 business days to show the credit. Any routine credit applied to the refunded products is restored to your account separately and is never paid out as cash.