Shipping and returns

We ship to mainland United States addresses only. We do not deliver to addresses outside that coverage, and we do not deliver to PO boxes or freight forwarders. An order placed for an address we cannot serve will be declined and refunded in full.

• Membership parcels ship free to eligible US addresses.
• One-time orders ship free at $75 and above, measured on what you pay for the products after any discount. Below that, shipping is $6.95.
• Shipping is shown as its own line at checkout before you pay.

Orders are normally packed within 2 working days and are normally in transit for 2 to 5 days after dispatch. These figures are estimates. They are not delivery commitments.

Tracking is shown for your order once the carrier provides it. A membership parcel is charged only when it is about to ship, and nothing ships before that charge has cleared.

Your address can be changed from your account at any time. An order already submitted for fulfilment may retain the address it was placed with. Contact support if an order is already in progress.

We do not accept returns, because none are required. If your first routine does not suit your skin, the 60-day Skin Fit Guarantee refunds it in full and you keep the bottles. Nothing is ever sent back, and no return address is issued.

If a parcel arrives damaged, contains the wrong products, or does not arrive, email [email protected] with your order number and, for damage, a photograph of what arrived. We replace or refund the order. This is separate from the guarantee: it does not require a guarantee window to be open, and using it does not use your window up.

Refunds are issued to the original payment method within 14 days of the claim being approved. Your bank or card issuer may take a further 5 to 10 business days to show the credit. Any routine credit applied to the refunded products is restored to your account separately and is never paid out as cash.